Versus: Edmonton Food Delivery Services

The four current food delivery platforms in Edmonton.

Admittedly, I wasn’t the first to jump on the food delivery band wagon. For a while, I was aware of Just Eat or Nomme, but I never made the foray into using their services until players like SkipTheDishes, Uber Eats, DoorDash and Foodora joined the game in Edmonton. I dabbled with them just a little bit starting in 2015, and slowly increased my usage over the past few years.

Nowadays, UK-based Just Eat has actually bought out SkipTheDishes, originally a Winnipeg-born enterprise, in order to expand their territory. However, instead of shifting business over to Just Eat, they’ve kept the SkipTheDishes brand, continuing to offer delivery under that umbrella. Nomme, on the other hand, has joined forces with food ordering platform DoorDash, headquartered out of San Francisco. Users of Nomme are now redirected to the DoorDash site.

That recently left me with four apps to test. You may ask why I decided I needed to do a compare and contrast between them. The answer is that exceedingly worse service and one bad experience in particular with SkipTheDishes made me wonder if the others were also declining.

Here’s the background. At work on a Thursday (when we got our first official snowfall of the season), I convinced our manager to order our team pizza. He told us to arrange it and we could expense our lunch. Instead of getting the typical Pizza 73 or Panago, we decided to try Famoso Jasper Ave (just a 6 minute drive away). They deliver exclusively through SkipTheDishes, so I input our selections and submitted our order by 11:24am. The tracking information updated and provided a very standard expected delivery time of 30 to 40 minutes. Great.

About 30 minutes later, I received an automated message from SkipTheDishes informing me that there was high demand for delivery that day and a delay was expected. Fine. Next thing I know, another 5 to 10 minutes go by and I get a phone call from Famoso. Their culinary supervisor wanted to inform me that our food was prepared 20 minutes ago, but no courier had shown up. I let him know that we did get a notification from SkipTheDishes, so I was aware, and we were willing to wait it out. After all, how much longer could it take?

Really? Almost an hour into our wait and still another 75 minutes to go…at least?

Well, I pulled up the tracking information at 12:10pm. It showed a new delivery time of 75 minutes and it was stuck at “Famoso is preparing your order.” I knew that was a lie. I had spoken to someone at Famoso and they clearly had our food ready to go, which meant the problem didn’t lie with them. What’s most interesting is that I’d been watching the courier name change over and over again over the past 50 minutes. At least a dozen or more drivers had been assigned at this point. I was thinking, what gives?

Most emails sent to businesses typically aren’t responded to for at least 24 hours. So, I figured that my best bet was to try to reach out to SkipTheDishes for help through their app chat function. The problem with using chat is that it takes you out of the tracker and eventually, if you exit the chat function for too long, it boots you back out and the message you typed disappears. Should you attempt to begin another chat, you go to the back of the queue once more. On this particular day, there were around 160 people ahead of me all three times I tried to contact someone that way. This went on until about 12:50pm. That’s when I decided a phone call might be best. I ended up on hold for over 30 minutes. If you’re counting, we were pretty much at the 2 hour mark.

In the meantime, I had phoned Famoso’s culinary supervisor back. He let me know that there was no courier in sight and he felt terrible about sending off cold food to us by the time a driver would be available. I asked if there was any way to cancel the order with SkipTheDishes. He was a bit apprehensive at first because a cancellation placed on my end meant they’d still get charged by SkipTheDishes on their end. I didn’t want that to happen. It wasn’t Famoso’s fault and they shouldn’t have to take a hit because SkipTheDishes couldn’t meet the demand. Ultimately, Famoso phoned in the cancellation for me. I was grateful that they managed to get through to the restaurant customer service line much quicker than I could get a hold of anyone.

I was eventually phoned by a SkipTheDishes agent (at the same time someone finally picked up that 30 minute call I was on). My order was stricken and a refund would be issued to my credit card. Okay. No food yet, but I was going to get my money back. Famoso was nice enough to remake our order on the spot. We ended up sending a team member to pick up our pizzas from the restaurant and we paid them directly. The last I had seen on the SkipTheDishes tracker before everything was cancelled was that it would be at least another 40 to 50 minutes. If that was the case, we probably wouldn’t have had our food for another hour or more.

Speaking to the SkipTheDishes agent, they really had no explanation for why this happened. All I can chalk it up to is that they’re expanding much too quickly without the necessary structure in place. Colleagues and friends that I’ve discussed this with have also noted more frequent delays with the service at SkipTheDishes, so I don’t think it’s uncommon. Is it always as awful as this incident? I certainly hope no one else has had to deal with this.

I followed up with SkipTheDishes by email the next day, and didn’t receive an answer from them until a week later. That was only after I prompted them a second time. It was then that I realized they never issued a refund to my credit card, but they actually only provided me with a Skip Credit for the Famoso order. It took approximately another week for them to reply and rectify that. There was no way I was going to have my hard earned money tethered to SkipTheDishes when they hadn’t done anything to deserve it. The way that this was handled, I can’t say I’m likely to utilize SkipTheDishes anymore. Not soon, anyway. My confidence in them is shattered, which is unfortunate.

That’s when I decided to test run the other players in the city. Next up was DoorDash. I placed my order on another particularly wet and miserable day. It went in at 12:10pm at the peak of lunch service. I had selected Joey Restaurant Bell Tower to order food from, which is actually much closer than Famoso to our office (just 2 minutes by car), so I took that into account. Nevertheless, it didn’t matter. Everything was prepared and delivered to my door within 30 minutes. DoorDash had no problem assigning a courier to bring my food to me. It was quick and simple. Their app is designed to keep you up-to-date through the whole process using text messages.

DoorDash is probably the next largest service available in Edmonton. For quite a time, they were the only one to offer delivery from Splash Poke. Although, recently Splash Poke decided to join SkipTheDishes, too, due to overwhelming demand from customers. Thankfully, for now, they are sticking with both platforms. Had they opted to leave DoorDash, I would have been utterly heartbroken. Not just because they’re one of my favourites, but because DoorDash has a more reasonable delivery fee of $1.99 versus $3.45 between my office and their 109 Street location. The only downside to DoorDash is that they don’t have as many restaurants available in the southwest corner of the city, so my options are kind of limited when I’m home. But, downtown workers and residents have a lot to choose from.

Foodora’s app is similar to the rest. Unlike SkipTheDishes, they made it in about 30 minutes.

Foodora was test case number three. This is a business based out of Berlin. They expanded into Edmonton last year, basically taking over the social media pages of local influencers. Couriers carry bright pink delivery packs and can arrive either by car or bike. Their branding was definitely on point. But, I’ve noticed that they haven’t grown as quickly as the other delivery services. Regardless, they have some decent options for the downtown area (don’t bother if you’re far south as they don’t do delivery there; the only choice is to pre-order for pick up).

My order from Nosh Cafe on 124 Street was placed at 11:30am. This was, thus far, the furthest location from my office with an estimated 9 minute drive. Again, distance didn’t seem to matter. My lunch showed up at our office doors by noon and I was eating butter chicken at my desk five minutes later. No issues with the food or the courier.

A few days later, I put Uber Eats up to the challenge. I will state that I had fully intended to order my lunch from Let’s Grill Sushi & Izakaya (107 Street and Jasper Avenue); however, come time to order, their business sat greyed out and listed as “unavailable” in the app. I thought it was odd since it had previously listed an opening of 11:30am (so I waited), but I let it go when it didn’t work and I found an alternative. My second choice was Parlour Italian Kitchen (108 Street and 103 Avenue), which had a drive time of 4 to 5 minutes through Google Maps. Holding true to what I expected, Uber Eats followed suit with DoorDash and Foodora by delivering my Veal Parmigiana at 12:07pm. A total of 27 minutes, 10 minutes less than the initial estimate.

My only complaint was that the item the restaurant prepared was incorrect. Parlour had made a similar, but different dish off of the menu. Additionally, the veal was so tough that I found it to be entirely inedible and had to throw the whole piece away. I noted these issues with the food in the app. By the next day, I had received responses from their help desk, including an apology and a notice that the order had been refunded in full directly to my credit card. I didn’t have to fight them about it, they simply did it. The customer service from Uber Eats far exceeded my experience with SkipTheDishes the week prior.

I should also mention that Uber Eats doesn’t ask for a courier tip on top of the standard delivery fees prior to arrival. It’s optional to add one after your food has arrived, but it’s not mandatory. I suspect they get paid pretty well from their cut of the delivery fees alone since the driver said he was happy to have so many orders coming through that day and I hadn’t even tipped him yet. Also, on occasion, Uber Eats offers some great promos. You just have to keep an eye out for them. The following week, I happened to be looking on the app in the morning when I noticed that they were advertising free burgers from McDonald’s. I managed to snag one of the limited codes and I got to try the Creamy Black Pepper Angus burger for just $2.09 after fees. It made for a decent, inexpensive lunch that day, so it can certainly pay off to keep the Uber Eats platform as well.

I know that this was a very lengthy post, but I felt like it had to be written. I’m no newspaper, and I’m well aware that I didn’t test all of the platforms multiple times in a short span to see if service with each is consistent to what I mentioned above (sorry, I’m not rich enough to order delivery every day). But, I’ve used all of them long enough to realize that service through SkipTheDishes has been steadily diminishing. I’ve heard horror stories of orders having to be made and remade by restaurants because it sits too long while they’re waiting for a courier to come. So, what are your thoughts? Have any of you experienced the same thing as me? Or, do I have bad luck? So many people seem to be on the SkipTheDishes bandwagon (as seen in a poll published on Splash Poke’s Instagram stories last week), but they put me through the ringer and I just can’t support them like I used to.

Edmonton Restaurant Review: Famoso (WEM)

Our spread of food at Famoso WEM.

I recently reviewed the Famoso Magrath location of my own accord, and, subsequently, I was invited, along with my fiancé, to the Famoso at West Edmonton Mall (WEM) for a VIP meal on the house. We decided to take them up on the offer, visiting the eatery at 5:00pm this past Monday.

With Famoso’s brick and mortar space situated next door to the popular Cactus Club Cafe, it would seem that diners could be enticed when shoppers are already so close. Yet, thinking about it, it’s really not the ideal spot. There is no direct door connecting the restaurant to the mall from inside, and there are no convenient entrances that allow patrons to sneak out of the mall for a quick jaunt over to the restaurant. The closest way to get to Cactus Club or Famoso used to be a shortcut through a set of Sears doors, but with the store closed, I’m assuming it’s always locked.

Now, customers either have to hightail it across a large parking lot to get to Famoso, or, like my fiancé and I, grab the car and drive it right to Famoso to park there. My guess is this small hurdle is a deterrent for a lot of people. After a long day of walking around the mall, many won’t go out of their way to get to Famoso, and once they’re in the car, they may just opt to go home instead of dining out. If potential visitors aren’t near the mall to begin with, I could see them skipping out on going to WEM all together to avoid the crowds.

Speaking with the manager on staff when we arrived, I was apparently correct in my assessment. Famoso WEM is not attracting the numbers that the other locations in Edmonton are, which is unfortunate news. Aside from it’s questionable proximity to our famous landmark, it’s actually a lovely space. It’s incredibly open, airy and bright compared to the rest of the Famoso establishments I’ve been to. The venue has high ceilings, a big kitchen, lots of lower tables that are roomy and comfortable, a fireplace that grounds the room, and they even have a waiting area at the front. It’s actually a sharp contrast to what I’m accustomed to seeing at Famoso, and I appreciated this.

When it came to the food, we were pleased, too. The quality is on par with what we’ve had at the rest. On this occasion we sampled more than a handful of their items: a glass of Raspberry Ginger Beer ($4.65), the skillet of Cauliflower Artichoke Dip ($12.35), a bowl of Mac + Cheese ($14.65), the Italian Pulled Beef Sandwich with Caesar Salad ($16.35), a Create Your Own 5-Topping 12″ Pizza ($18.35), and a jar of White Chocolate Panna Cotta ($6.65).

My glass of Raspberry Ginger Beer and a bottle of Peroni.

The Raspberry Ginger Beer is a non-alcoholic beverage that includes one refill, so the value isn’t too bad. It’s made with fresh lime, bitters, house-made ginger syrup, soda, and raspberry syrup. Initially, I found it to be subtler than I expected (not overly sweet). As it turns out, I should have mixed everything together because the last few sips were quite sugary. In terms of the flavour, my second glass was better balanced when I made sure to stir the ingredients regularly.

Both of us loved the piping hot — let it cool for a bit first — Cauliflower Artichoke Dip. It’s a new take on the ubiquitous spinach dip with the greens replaced by roasted seasoned cauliflower. The majority of the texture still comes from the artichokes. Oven-baked cream cheese, cheddar, and smoked mozzarella created that gooey yet smooth consistency. Even though I ate all of the tortilla chips, I will admit that they were not my favourite. I thought they’d be more crisp. Somehow, they weren’t. In any case, the garlic flatbread is where it’s at.

I was curious about the Mac + Cheese. Again, this wasn’t my top pick. It was passable though. My recommendation is to eat the whole dish when it’s made fresh. Don’t take it home as leftovers because it’s not as good when warmed a second time. They use a beer cheese sauce as the base and then it’s topped with cheddar, herbaceous gremolata, green onions, and prosciutto crisps. It’s garnished with crunchy bread crumbs as mac and cheese should be. The taste was there; however, it lacked enough sauce. The amount provided coated the pasta, but it didn’t leave much else.

We were surprised by the Italian Pulled Beef Sandwich (I believe this is a seasonal item). Sure, the house-roasted hand-pulled beef was a tad overcooked and dry as if it’d been reheated. Nevertheless, all of the other elements of the sandwich were superb. The crispy prosciutto, provolone cheese, caramelized onions, pepperoncini, lettuce, tomato, horseradish aioli, and the butter grilled brioche bun added layers of texture and flavour, so that every bite was slightly unique. The side of Caesar salad was alright. They utilize a very light house dressing that was barely noticeable on the romaine lettuce. What improved the salad was the spritz of lemon juice along with the exorbitant helping of Grana Padano flakes and prosciutto crisps.

In the past, whenever I went to Famoso, I would typically order one of their signature pizzas straight off of the menu. While it’s still tempting to do so as there are some fantastic choices, my fiancé and I now prefer to build our own 5-topping pizza. We started with a parmesan crema base and added sun-dried tomatoes, fresh feta, chicken, soppressata, and fresh prosciutto. Basil and olive oil were included at no charge as well. It leans on the salty side with the cheese and cured meats, but the chicken is so succulent and I love the sweet-tart flavour and chewy texture of the preserved tomatoes. My fiancé and I refer to this creation as “The KC” (our initials). If anyone is ever inclined to try this pizza, let me know what you think of it! Oh, and don’t forget to order tzatziki to dip the crusts.

White Chocolate Panna Cotta for two.

Dinner out is never complete without dessert. I chose to go with one of the lighter selections for the two of us to share. As White Chocolate Panna Cotta goes, this was decent. The sweet is house-made with the panna cotta set in a mason jar. Strawberry sauce and shaved dark chocolate are placed on top to finish it off. I would have liked to have seen extra strawberry sauce to pair with each bite of the white chocolate panna cotta. I also found the dark chocolate shavings to be harder than expected. This is probably because the dessert was prepared earlier and refrigerated, which solidified the dark chocolate. I think adding the chocolate shavings right before the dessert is served would improve it because the dark chocolate would more easily melt in the mouth.

It’s funny. When we sat down for our reservation at Famoso WEM, it was quiet in the restaurant. Only a few other tables were occupied. It matched what the manager told me about how slow business could be. Yet, when we left, it was a packed house with customers waiting at the front to be seated. The realization that it was spring break kicked in, and that time off for families certainly made a big difference. In fact, the majority of diners had young children in tow. Even though the restaurant wasn’t staffed appropriately for the rush they received, they didn’t seem to miss a beat. Every table with kids was greeted by the manager who asked how many dough balls he should bring for the kids to play with. Is this a new thing at Famoso? Or, do they just do this at WEM? Either way, it’s an ingenious way of preoccupying the children, so everyone can eat in peace.

Living in the southwest side of Edmonton, Famoso WEM is never going to be our location of choice for their Neapolitan-style pizzas. It’s too out of the way for us to go there regularly. Nonetheless, our experience was a good one this week. So, if we’re ever in the neighbourhood, this spot will definitely be on our list of options for a delicious meal and great daily specials.

Current daily specials are listed in the drink menu.

Edmonton Restaurant Review: Famoso (Magrath)

Korean BBQ Chicken Pizza

Famoso‘s original Jasper Avenue location was one of the first handful of local restaurant reviews I wrote on this blog. I’ve been a loyal customer over the years, but with the introduction of delivery service through SkipTheDishes, I started having the food dropped off at my condo and I stopped going into any of the physical locations.

Fast forward to January. I had a Groupon on hand for the Magrath Heights Famoso at Rabbit Hill Road and 23 Avenue. My fiancé and I popped in for an early supper on a Sunday afternoon. When we arrived, the server indicated that we could sit wherever we liked. We ended up grabbing a cozy booth and she dropped the menus off.

I took a look at the space and thought I’d make note of the table number, so I’d know what to tell them at the till during our order placement. As it turns out, the number was missing. I asked the server if the restaurant was now full-service and she confirmed what I thought. The manager mentioned that they switched to that template about a year and a half ago. This is actually preferable because it never really made sense to me to have customers get up from their seats. In the long run, they were still paying for staff to work the restaurant during the remainder of the meal and I don’t think it really saved anyone much time.

On this occasion, we opted to get two 12″ pizzas: the white Cavoletti ($17.35) and the seasonal Korean BBQ Beef ($18.35).

Cavoletti Pizza

The Cavoletti is my all-time favourite pie at Famoso and, ever since I introduced it to my fiancé, it has become his as well. The combination of the soft, chewy, slightly charred dough topped with prosciutto crisps, oven-roasted Brussels sprouts, Gorgonzola cheese, dates, walnuts, and honey is always satisfying with its balance of saltiness and sweetness. I call it a game changer.

Korean BBQ Pizza

Our second choice of the Korean BBQ Beef was actually surprisingly good. There was a generous amount of oven-roasted hand-pulled beef covered in house-made Korean BBQ and hoisin sauce. It was sweeter than expected. Yet, the duo of a mild fior di latte and a stronger cheddar cheese, along with chopped green onions, helped to tone that down.

This was a really enjoyable dinner that was speedily prepared (we were in and out within an hour) and provided leftovers for lunch the next day. We even received a couple of vouchers to come back for half off our bills during their Gratitude Week that ran from January 21 to 25, and we took them up on the offer twice.

As usual, the Cavoletti pizza was a staple. However, we also decided to try some different items: a New World Sweet BBQ Chicken pizza, a half order of the Prosciutto Wrapped Mozza Balls ($11.95) and the Pistachio Pesto Primavera pasta ($16.35) with added Chicken ($3.35).

Sweet BBQ Chicken Pizza

Admittedly, the Sweet BBQ Chicken pizza was disappointing. We did alter the recipe by asking them to omit the cilantro as neither of us likes the taste of the herb. That left roasted chicken with honey smoked BBQ sauce, fior di latte, smoked mozzarella, tomatoes, and onions. I don’t think there was enough of the sauce or that the mozzarella tasted like it was smoked at all. If it’s smoked properly, that scent comes off the plate immediately and the flavour packs a punch, but it was missing completely. Maybe in place of cilantro, some spinach would have been good to bring in a little bitterness. That, or a more intense cheese such as feta.

Prosciutto Wrapped Mozza Balls

Regarding the Prosciutto Wrapped Mozza Balls, these were decent. Their Campania tomato sauce is so fresh and tasty. I love that they drown the mozza balls in the stuff. It’s a wonderful accompaniment to the garlic flatbread. Our only issue with the dish was that it wasn’t warm. While we could tell the cheese had melted as it was still soft in the middle, it wasn’t all that gooey and it had cooled considerably by the time it made it to us.

Pistachio Pesto Primavera Pasta

I was quite impressed with the Pistachio Pesto Primavera pasta. Although I would have liked to have seen more of the linguini pasta on the plate, they certainly did not skimp on the roasted zucchini and mushrooms, green peas, sun-dried tomatoes, and chicken. The house-made pistachio pesto cream sauce was lighter than what might be found at other places, but there was enough to ensure that everything was evenly coated. We didn’t think we’d manage to finish our bowl of pasta and whole pizza that night. Yet, both items were so good that we polished it all off.

It seems that the best time to visit is in the middle of the afternoon on weekends though. We never had a problem finding a table at those times and the service was always more attentive. On our last visit, we went after work on a Tuesday night and the location was packed with people, mostly families, out for a meal. Thankfully, we didn’t have to wait as we managed to grab the only available table for two. Despite that, the service was still pretty quick and friendly.

The Famoso chain of restaurants is one that I’ll keep recommending to people because there’s a comfortable consistency. Plus, it’s a local success story and I think that patrons appreciate that aspect of the business.

Edmonton Restaurant Review: Via Cibo

Pizza and pasta are a couple of the options to be found on Via Cibo’s menu.

Okay, so Via Cibo is a little ways out of Edmonton, but it’s close enough considering that it’s located right on Baseline Road in Sherwood Park. My visit here was thanks to another deal snapped up through Groupon. I wasn’t entirely sure what to expect, but I knew that it was a franchise in the vein of Italian street food.

When my boyfriend and I arrived at the restaurant early on a Saturday night, it was fairly quiet. I noticed that the only other diners happened to be a celebratory wedding party. They were sitting at the long communal table in the center of the space and their stay was winding down. The staff attempted to busy themselves around the open kitchen. Yet, as soon as one of them saw us walk in, she greeted us and asked if we knew the process for ordering.

Being our first time to Via Cibo, I found out that the model is similar to Famoso Neapolitan Pizzeria (our local success story). The idea is pretty much the same: check the menu, order and pay at the till and then the food will be brought out when it’s ready.

Via Cibo’s site says that the shops pride themselves on using local ingredients and making all items from scratch. Although I can’t actually speak to that information as a certainty, I could see that the kitchen was stocked with the small appliances needed for making things like fresh pasta. Therefore, I’m inclined to believe that at least one of those facts is true.

Since it wasn’t busy, we actually took the time to settle into our seats and peruse the menu. Ultimately, my boyfriend opted for the Carbonara Pasta ($13) with extra Grilled Chicken ($5) and I decided on the Via Casalinga Pizza ($15).

Preparation of the food was extremely quick as the plates were probably served to us within ten minutes of us placing our order.

Carbonara Pasta with Grilled Chicken

A bun came with the pasta even though the starch was unnecessary and the Carbonara dish itself consisted of pancetta, fresh egg, Grana Padano cheese, fresh parsley as well as plenty of added grilled chicken. What I didn’t like was that the sauce wasn’t all that creamy and the texture felt as though the sauce had curdled a bit due to overcooking of the egg; it was slightly chunky instead of being smooth. Otherwise, I thought that the flavours were there.

Via Casalinga Pizza

Of the items we tried, the pizza ended up being the better of the two. While I do think that the toppings could have been spread out across the dough more evenly, the Via Casalinga Pizza is a great value. With two types of meat ─ handmade Italian sausage and Casalinga salami ─ and fior di latte and ricotta cheeses, there’s no need to tamper with the recipe. It was savoury with a slight amount of heat and the crust was easy to fold and bite into. I only managed to eat half of the pizza and the rest was packed to go.

If Via Cibo was closer to my neighbourhood, it would probably be a good alternative to our usual eat-in or take-out options. The prices are pretty fair for the portions received. It’s just not a place that is practical for us to frequent more often though. But, it’s certainly somewhere to keep in mind should I ever find myself in need of a speedy fast-casual meal in and around Sherwood Park.

Edmonton Restaurant Review: Famoso Neapolitan Pizzeria (Jasper Ave)

Appetizer - Prosciutto Wrapped Mozzarella Balls

Appetizer – Prosciutto Wrapped Mozzarella Balls

Famoso Neapolitan Pizzeria, number 53 on The Tomato Food & Drink’s top 100 best things to eat or drink in Edmonton, Alberta, has been a mainstay in the city ever since it opened its first location at Jasper Avenue and 118 Street in 2005. Over the years, Famoso has expanded to 26 restaurants between three provinces with a 27th franchise opening in Saskatoon, Saskatchewan come this spring.

Pizza isn’t something that I go out for regularly, but, when I do, it should come out of the oven hot, flavourful and it shouldn’t be too heavy in the stomach. Famoso’s pies certainly fit the bill.

Out of all the times I have been, I have not once tried the margherita pizza, which was mentioned in the Tomato’s list. However, I have tried a number of the others, including the Sweet BBQ Chicken and Spicy Thai, and very much enjoyed them.

My latest visit to the original downtown location was a chance for me to use my soon-to-expire Groupon. The voucher included an appetizer, a regular pizza and a seasonal pizza, allowing for a nice variety during our meal.

Immediately upon entering the establishment, I noticed that it looked refreshed. I’m not sure when it happened, but I think the space had a new coat of paint and the booths had been reupholstered fairly recently. We grabbed a table and immediately started perusing the menu. One improvement I noted was that they now include a note pad at the table, so you can jot down everything you want without having to work from memory when you head over to the till to place your order (maybe they always had them, but I had never seen that before and I thought it was great addition). The only thing they should also provide is a pen or pencil as well.

The front counter

The front counter

As a further comment, I always found it strange that a sit-down restaurant with servers that bring your food over to you and will take subsequent requests for drinks and desserts at the table later requires you to take your initial order to the counter. But, after thinking further about it while dining this time, I can see a couple of benefits. The first is that you can take your time going through the menu and picking out the items you want without the server stopping by every few minutes to ask if you’re ready. The second is that when you are ready, you can make sure you’re not waiting for someone to come by before you can get your order in, meaning you can delight in your meal at your own pace. Service is usually attentive as they make sure they are well staffed to handle and attend to the tables.

Regarding the food, I feel that it has always been tasty, but the menu has diversified and incorporated many more elements that bring in new flavours from different cultures and I love it. This particular dinner, my mother and I shared a small order of the Prosciutto Wrapped Mozzarella Balls as well as the Cavoletti and Moo Shu BBQ Duck pizzas.

As an appetizer, the Prosciutto Wrapped Mozzarella Balls are a great starter. The small size comes with three of the mozzarella balls smothered in a light tomato sauce with a side of fresh flatbread. I have never really been a fan of the tomato paste type sauces put on most pizzas, so it’s nice to know that this dish incorporates a simple, quick-cook sauce that isn’t overpowering and still lets the flavours of the prosciutto and gooey mozzarella shine through.

The Cavoletti pizza bianca

The Cavoletti pizza bianca – one of my favourites!

The Cavoletti falls under the white pizza category (no sauce) and is topped with Brussels sprouts, prosciutto crisps, gorgonzola cheese, dates, walnuts and a bit of honey. I will say that the first time I ate this pizza, I was a little skeptical, but it has become a favourite and is now ordered almost every time I go to Famoso. I’m a sucker for the combination of nutty, salty and sweet flavours that come out in recipes like this. The textures of this pizza are fantastic as there is a nice crunch from the oven-roasted Brussels sprouts, prosciutto crisps and walnuts. On another occasion I added duck as a topping and it paired well, reminding me a little bit of the BBQ Duck Clubhouse sandwich made at Cactus Club Café with its Peking duck, roasted chicken, San Daniele prosciutto and pecan fruit bread.

Our second pizza, the Moo Shu BBQ Duck is seasonal for fall/winter 2014 and falls under the new world pizzas list on the menu. This one has toppings that include house-made hoisin sauce, fior-di-latte (mozzarella), pulled duck, green onions and chopped cilantro (not a flavour that suits my palate, so I typically ask to have it omitted if I can). This was reminiscent of the many Peking duck dinners that I have eaten at New Dragon Palace where you build wraps filled with crispy duck skin, duck meat, hoisin sauce and julienned carrots and green onions. The barbecue taste provided extra bite and heat, which I appreciated as someone who likes spice.

The Moo Shu BBQ Duck new world pizza

The Moo Shu BBQ Duck new world pizza

Best of all, the food showed up at our table piping hot – not always the case in the past – and I was glad as my mom needs her food to be almost scalding, otherwise, to her, the meal becomes “just okay” or subpar, so big props to the kitchen this time around.

It was also extremely busy at the Jasper Avenue location this particular Saturday. I’m not sure if some people were coming in to use up their Groupon as I was, but having arrived for an early supper at four o’clock that afternoon, we saw the place fill up promptly afterwards, and the stream of people coming into the place did not let up at all.

As a whole, if you love authentic Italian cuisine (all owners and managers of each new franchise go through an intensive training program in Naples, Italy), Famoso will not disappoint.

For a more in-depth look at the establishment’s involvement in the Edmonton community and its efforts towards sustainability visit The Local Good to read my profile of Famoso Neapolitan Pizzeria.