Had I not strolled by Mai Vietnamese Fusion along West Edmonton Mall’s Bourbon Street earlier this year, I never would have known of its existence. Intrigued, I searched for it online and found that the restaurant itself had no website or Facebook page. The only trace of it came through reviews left by patrons on Yelp and Zomato. Their only social media presence was on Instagram and even that hadn’t been updated since the summer of 2016.
Those reviews I’d seen weren’t very flattering either. Yet, a Groupon deal was all I needed to forgive any negatives and give Mai Vietnamese Fusion a try. I waited almost the full four months before I went to redeem that voucher on a Saturday night. When my boyfriend and I walked up to the host standing outside the front of the establishment, we indicated that we needed a table for two people. She seemed disorganized and asked us to wait while she ran inside to find an empty space (shouldn’t they have a seating chart at their disposal?). When she came back, we were told that there wasn’t anything available, but something would be ready within ten minutes or so.
As we waited, my eyes explored the room, and I have to say it was designed well. A giant Buddha greets patrons as they come in through the door. To the left hand side of the entrance is a whole wall of smaller figurines of the same in a variety of colours. On the main level, there are a couple of semi-private rooms for larger groups as well as some more intimate tables for couples. Up a few steps on the right hand side are a number of large velvet-lined booths overlooked by a handful of portrait paintings. Overall, the aesthetic was modern with just a touch of the traditional.
Once we were seated, we reviewed the menu. Initially, I thought it was a bit expensive in comparison to other restaurants that serve the same type of food. However, I do understand that the cost of rent at WEM is much higher than it would be anywhere else, so I’m assuming that is reflected in their prices. Ultimately, my boyfriend opted for the large Pho with Steak ($15.70) and I went with the Grilled Beef & Spring Roll with Vermicelli ($16.20).
It didn’t take much time for them to prepare everything because, before we knew it, our bowls were brought out to us, along with a plate of fresh basil and bean sprouts. Then we went to work devouring it all.
The Pho with Steak was very generous in size. There were plenty of noodles in the bowl and enough steak that my boyfriend nearly failed to finish off the meat (unheard of). The soup wasn’t particularly hot, but it was warm enough. Fattiness was apparent in the broth with bubbles of oil at the top, yet it didn’t seem greasy when consumed. It was a nice, simple soup. I wish I could give a true sense of what it tasted like on its own though. Unfortunately, I only had some after my boyfriend added in a bunch Sriracha sauce to it. Arguably, that added a delightful heat that also elevated the flavour of the dish. Of course, I won’t know for sure how pure the soup is until I go back and try the pho again without that alteration. In any case, it was good enough for me to want to keep drinking the broth.
My portion of the Grilled Beef & Spring Roll with Vermicelli did not disappoint. Sure, it wasn’t as big as the pho, but it was all noodles, veggies and protein. I almost had a hard time stirring the components together for fear of anything jumping ship out of the side of the bowl. In the end, I managed to get the fish sauce mixed in well though. Again, they did not skimp on the noodles (as a cheap ingredient, they shouldn’t be). The ratio of vermicelli to beef was almost perfect. I especially enjoyed the meat as it was marinated really well; the lemongrass flavour definitely came through and there was a pleasant charring from the grill. The two spring rolls were deliciously crisp and filling, too.
Our only issue with the restaurant was the service. Each staff member that we encountered came across as friendly, and, as I mentioned before, our food was presented pretty quickly. Despite that, there was still a sense of mismanagement. With several people working that evening, two tables, including ours, never received our requested glasses of water. Both of us had to ask random employees for our drinks towards the end of our meals because we couldn’t find the person who was supposed to be our server.
Otherwise, it turned out to be a decent dinner out. I think I understand why the restaurant doesn’t necessarily have the greatest reviews out there. Nonetheless, if someone can see past possibly subpar service and they happen to be at West Edmonton Mall with a hankering for Vietnamese cuisine (and other Asian-style dishes), I would tell them to give Mai Vietnamese Fusion a chance.